Shipping & Delivery
SHIPPING & DELIVERY
We offer free shipping for a limited time only including Philippines, Middle East countries such as Oman, UAE etc.
Shipping within US takes approximately 1-3 business days. Shipments to Philippines are between 7-15 business days.
Shipments outside of US are between 10-20 business days.
You will be able to track your order using the tracking link that will be sent to your email after we processed and shipped out your order.
*COVID19-UPDATE - delivery can take longer as our priority is your safety and we strictly follow the policies of the government. Thank you.
Once your order has been fulfilled and shipped a confirmation will be sent via email. This includes the date shipped and tracking #. Scroll down to see how to use your tracking.
PROBLEMS WITH SHIPPING
If your address is incorrect in anyway this will further delay delivery of your item so make sure you double check and make sure everything is accurate.
HELLO, AND WELCOME TO THE Comfy pen PAGE!
First of all, we would like to Thank you for using comfypen.com! We created this page to alleviate the stress of waiting for your package. Until now we have been manually composing the e-mail containing the tracking info for every customer and we were extremely backlogged.
This is why we've decided to make a dedicated tracking page that will help our customers find their way through the maze of different carriers, shipping packages, and tracking numbers. We realize it was easier when you received a very explicit e-mail with detailed instructions.
NOTE If you did not receive your tracking info yet please send us an e-mail at firstname.lastname@example.org First things first, before explaining how to track your packages, let's reiterate some essential points below..
1. Shipping times vary, depending on your location.
3. If you received your tracking numbers, but they are not updated yet, please keep in mind that this is entirely carrier dependent. Please allow up to 5 business days for tracking numbers to be updated. If after 5 business days the tracking is still not updated, please get in touch with us at
4. For the FREE Shipping package, tracking numbers are, most of the time, limited. This means that they will only be updated until the package has been updated by the courier company.
Hope it helps!